FAQs

What types of products does WISE OWL OPTICS offer?

At WISE OWL OPTICS, we specialize in high-performance optics and firearm accessories designed to meet the needs of both enthusiasts and professionals. Our product lineup includes precision tools like the AAC Tool Blackout/Brakeout and the Athlon Scope Neos 3-9x40, which are selected for their durability, accuracy, and reliability. Whether you're looking for scopes, tools, or other firearm accessories, we offer top-quality options to enhance performance.

What is the processing time for orders?

Orders are typically processed within 1-2 business days, excluding weekends and holidays. If you place an order after 2:00 PM, it will be processed the next business day. We aim to ship your order as quickly as possible so you can start enjoying your new gear without delay.

How can I track my order?

Once your order has been shipped, we will send you an email with a tracking number. You can also track your order by logging into your account on our website. If you need any assistance with tracking, feel free to reach out to our customer service team.

What is your return policy?

We offer a 30-day return policy for all eligible items. To initiate a return, the item must be in new, unused condition with the original packaging and tags intact. You will need to provide the receipt or proof of purchase. Once your return is processed, we will issue a refund or exchange based on your preference.

Do you offer international shipping?

Yes, we proudly offer international shipping! Delivery times for international orders typically range from 7-14 business days, depending on the destination. Please note that customers are responsible for any customs fees, taxes, or duties imposed by the destination country.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it immediately and contact us within 7 days of delivery. We will evaluate the issue and work quickly to resolve it by sending a replacement or offering a refund as needed. Our goal is to ensure your complete satisfaction.

Can I exchange an item?

To exchange an item, we recommend returning the original item and placing a new order for the item you wish to receive. This ensures you get your new item as quickly as possible. Please refer to our return policy for more details on how to complete the return.

What happens if my order is lost during shipping?

In the unlikely event that your order is lost or damaged during shipping, please contact us within 7 days of receiving the tracking information. We will work closely with the carrier to resolve the issue and either send a replacement or process a refund.

How are shipping costs calculated?

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer a variety of shipping options, including standard, expedited, and international shipping. You’ll be able to view your shipping costs before completing your order at checkout.